Welcome to Iconic Gadgets Hub! Here are answers to our most common customer questions.

🛍️ Ordering & Product Questions

Are your gadgets brand new and genuine?

Yes. We guarantee that all products sold on Iconic Gadgets Hub are 100% brand new, authentic, and sourced directly from reputable suppliers and manufacturers. We do not sell refurbished or counterfeit goods.

How do I place an order?

Simply browse our shop, select the gadget you want, and click “Add to Cart.” Once you are ready, proceed to the checkout page where you can enter your shipping details and choose your preferred payment method.

Do your products come with a warranty?

Yes, all electronic gadgets come with the standard manufacturer’s warranty. The specific duration and terms of the warranty depend on the manufacturer and the product type. Please retain your receipt/invoice as proof of purchase for any warranty claims.

🚚 Shipping & Delivery

Where do you ship?

We currently ship to all locations within Kenya.

What is the delivery time frame?

Our standard delivery window is 0-0 business days from the time your order is processed. Please note that processing typically occurs within 24 hours of placing your order.

How much does shipping cost?

We use a Flat Rate shipping model. The final shipping cost will be automatically calculated and displayed for your approval during the checkout process.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor its progress until it reaches your location.

🔄 Returns & Exchanges

What is your return policy?

We accept returns and exchanges ONLY for defective products. We do not accept returns due to a change of mind or buyer’s remorse.

How long do I have to report a defective product?

You must notify our customer service team about a defective product within 7 days of your purchase date.

What condition must the product be in for a return or exchange?

The product must be unused and in its original packaging with all accessories included. You must also provide the original proof of purchase (receipt or invoice).

How do I start a return or exchange?

1. Contact our customer service team (details below) and provide your order number and a clear description of the defect.

2. Our team will guide you through the next steps.

3. Once instructed, ship the product to our address: Iconic Gadgets Hub, IMENTI HOUSE, Nairobi.

📞 Contact & Support

How can I reach your customer service team?

You can contact us via:

• Email: sales@iconicgadgetshub.shop

• Phone/WhatsApp: +254 796 963147

What are your operating hours?

We are open daily, Monday through Friday, from 9:00 AM to 5:00 PM EAT (East Africa Time).