Iconic Gadgets Hub: Shipping & Returns Policy

At Iconic Gadgets Hub (also trading as Fast Gadgets Kenya), we are committed to providing you with quality products and a smooth shopping experience. Please read our policies on shipping and returns below.

🚚 Shipping Policy

Country of Operation

All orders are processed and shipped within Kenya.

Delivery Time

Our standard delivery window is 1 to 5 business days from the time your order is processed. Please note that delivery times may vary slightly depending on your specific location within Kenya.

Shipping Cost

We use a Flat Rate shipping model for all orders. The exact shipping fee will be clearly calculated and displayed for your review during the checkout process before you confirm your payment.

🔄 Returns & Exchanges Policy

We accept returns and exchanges under the following terms to ensure a smooth and fair process for our customers.

Returns

1. Acceptance: We accept returns only for defective products.
2. Exclusions: Returns due to change of mind or buyer’s remorse will not be accepted.
3. Notification Window: If you receive a defective product, please notify us within 7 days of purchase.
4. Product Condition: The product must be unused and in the original packaging.
5. Proof Required: Proof of purchase (receipt or invoice) is required to process any return.
6. Processing: Once the returned product is inspected and confirmed defective, we will process your refund or exchange promptly.

Exchanges

1. Acceptance: We accept exchanges for defective products.
2. Notification Window: Please contact us within 7 days of purchase to initiate an exchange.
3. Product Condition: The exchanged product must be in original condition with all accessories and packaging.
4. Availability: Exchanges are subject to stock availability. If the desired product for exchange is unavailable, we will issue a refund instead.

How to Initiate a Return or Exchange

To start the process, please follow these steps:

1. Contact Us: Contact our customer service team and provide your order details and a clear description of the defect:
   • Email: sales@iconicgadgetshub.shop
   • Phone/WhatsApp: +254 796 963147
2. Guidance: Our team will guide you through the next steps of the return/exchange process.
3. Ship Product: Once instructed, ship the product back to: Iconic Gadgets Hub, IMENTI HOUSE, Nairobi.

Thank you for choosing Iconic Gadgets Hub! We value your trust and strive to provide the best gadget shopping experience.